Next-Generation
Call Handling Solutions

Name: Hub NI
Address: Erwin House, 18-22 Church Rd,, Holywood, Northern Ireland, BT18 9BU, UK
Telephone: 028 9042 4828
Price range: $

With over 35 years of experience, Hub NI brings unmatched expertise and an innovative approach to customer service to businesses across Northern Ireland and beyond.

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We’ve been looking after our local customers across Northern Ireland for over 35 years

Why Leading Northern Ireland Businesses Choose Hub NI

Hub NI is the go-to choice for leading enterprises seeking customised contact centre solutions tailored to their specific needs. We provide a range of services including handling overflow calls during peak office hours, offering out-of-hours helpdesk and escalation services, and maintaining 24/7 order and sales lines. As a cost-effective extension of your team, Hub NI ensures that your customer interactions are managed efficiently and professionally.

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We’re Local

Based in Holywood, Co. Down, Northern Ireland

Available 24/7

We handle your calls any time of day

Flexible Solutions

Delivering tailored services in all industry sectors

Quick & Easy Set-Up

We can set up your service quickly and easily

Custom Contact Center Solutions for Your Business

Explore the range of specialised services we provide to our happy clients.

Virtual Reception

Don't let another customer slip through the cracks. Our virtual receptionists are here to ensure that every call is answered. Whether it’s handling overflow calls or managing after-hours inquiries, we make sure your business is accessible anytime, without compromise.

Enhanced Accessibility: Ensure your business is always reachable, with virtual receptionists handling calls 24/7.
Professional Service: Top-tier service for your customers at every interaction
Operational Efficiency: Outsourced customer service to free up internal resources, letting your team focus on core activities.

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Helpdesk Services

Technical glitches or customer concerns? Overwhelmed by high volumes of inquiries? Struggling with timely resolutions? No problem. Our helpdesk service operates beyond standard hours, fully managed and outsourced to us.

Extended Support Hours: Ensure support is always available for technical glitches or customer concerns.
Comprehensive Management: We manage all aspects from job assignments to SLA compliance, handling complexities efficiently.
Smooth Operations: With us taking care of support, you can focus on running your business smoothly.

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Crisis Management

When unexpected challenges arise, our crisis and disaster recovery services are there to back you up. Available around the clock, we’re ready to step in at a moment's notice, ensuring continuity and stability no matter the situation.

24/7 Availability: Ready to assist around the clock, ensuring help is on hand whenever unexpected challenges arise.
Rapid Response: Equipped to step in at a moment's notice, minimising downtime and disruption in any crisis.
Continuity Assurance: Provides stability and continuity for your business, no matter the situation, safeguarding your operations against potential setbacks.

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Complete Outsourcing

Take the pressure off your team by outsourcing your call handling needs to us. From start to finish, we manage all aspects of your call operations, transforming your customer service into an efficient, seamless extension of your business.

Reduced Team Pressure: Outsourcing call handling relieves your team from the daily pressures of customer interactions
End-to-End Management: We handle every aspect of your call operations, from the initial contact to resolution.
Enhanced Customer Service: Transforms your customer service into an efficient, seamless extension of your business.

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Omni-Channel Service

Our omni-channel approach integrates all customer communication avenues—including live chat, WhatsApp, social media, email, and voice support—to ensure a seamless, unified customer experience across all touch points. By combining technology with human expertise, we guarantee consistent, high-quality service that enhances responsiveness and customer satisfaction.

No Missed Interactions – Every call and message is captured and responded to in real time, eliminating missed opportunities across platforms. Smart filtering tools help prioritise important conversations, ensuring customers get timely support.
Integrated Communications – We unify phone calls, live chat, and digital messaging, so every interaction is logged and accessible. Automated transcription & reporting allow for quick follow-ups and better service continuity.
Consistent Service Quality – No matter where customers reach out, they receive the same high-quality, responsive support. Smart tools assist in analysing customer sentiment, ensuring each interaction is handled effectively and with a personal touch.

By leveraging the right balance of technology and human expertise, we ensure every customer interaction is meaningful, efficient, and seamless.

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The Evolution of Hub NI

The Belfast franchise of The Message Pad group was launched in 1996 by Rusty Adamson, initially providing virtual receptionist services. As the business grew, Rusty’s son, Paul, joined in 1999, expanding the company’s capabilities to include 24/7 helpdesk support and cost-effective outsourced solutions.

By 2011, as our services evolved, we rebranded to mplContact Belfast to reflect our broader customer support offerings. In 2024, we became Hub-NI, maintaining our expert team in Holywood, Co Down, while enhancing our services with the latest innovations in customer experience technology.

Today, we provide a full omni-channel customer support suite, seamlessly integrating voice, SMS, email, WhatsApp, live chat, and social media with clients’ systems via APIs. Our focus is on delivering fast, efficient, and reliable customer interactions, with a commitment to 100% uptime and real-time responsiveness.

As a trusted outsourcing partner, we continue to combine people-first service with smart tools, ensuring every customer interaction is handled with professionalism, efficiency, and a personal touch.

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Perfect Call Solutions for
Estate Agents.

Our tailored solutions ensure that no matter your industry, your calls are in expert hands, supporting your business needs 24/7.

300 +

Clients Diverse partnerships across various industries, reflecting our ability to adapt and deliver high-quality service.

500 k

Calls Handled Annually Supporting businesses around the clock with dedicated call management services.

85 %

First Contact Resolution Ensuring most issues are resolved during the initial interaction, enhancing customer trust and efficiency.

How It Works

In the majority of cases we can have your account up and running in a couple of days. Our Account Success Team will guide you through the setup process and help with the call scripting if required.

Initial Meeting

Initial meeting (Face-to-Face, online or via telephone) to discuss requirements, the process for the service and the quotation which will be confirmed by email.

Build Application

Once the process has been confirmed & agreed, we will build your call application based on your specific requirements tailored for your company’s needs.

Launch

Following an online demo of the process, and training of our team, we will issue you with your ‘Go Live’ date and instructions on how to divert your calls.

Join 100's of companies currently using Hub NI

Or experience our service for yourself. Call 028 9042 4828

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Happy Clients

Looking after our local customers across Northern Ireland for over 35 years

We have worked with Paul and his team for 10 years and have always found them to be professional in all aspects of the service they provide us, to the extent that we look upon them as an extension of our Customer Service Team. Irrespective of the number of calls that they have to handle, predominantly after hours, we get great customer feedback and our Brand values are maintained with each customer. Flexibility and quality of call handling is paramount Hub NI certainly provide this.
Energy & Utilities Client
We have worked with Hub NI (formerly MPL Contact Belfast) since July 2014. Being able to overflow our office calls when our team are busy, and handle all our calls when our offices are closed, has been hugely beneficial to ensure our clients receive prompt, professional service at all times. Our studio is currently closed with our team working from home during the Covid-19 pandemic, and having Hub NI handling our calls means our services are largely unaffected during this uncertain time.
Tech Client
Hub NI (formerly MPL Contact Belfast) have assisted us with our calls since 2005. With four busy branches and staff often leaving the office at short notice to carry out valuations and viewings, we rely on calls overflowing to Hub NI when we have busy spells and we would otherwise struggle to handle them ourselves. Hub NI also take calls when our offices are closed meaning tenants and landlords can easily avail of our extensive property management services. Our business has grown substantially over the last decade based on exceptional customer service and we consider Hub NI to be an important part of the service we offer our clients.
Real Estate Client

We have worked with Hub NI (formerly MPL Contact Belfast) since July 2014. Being able to overflow our office calls when our team are busy, and handle all our calls when our offices are closed, has been hugely beneficial to ensure our clients receive prompt, professional service at all times. Our studio is currently closed with our team working from home during the Covid-19 pandemic, and having Hub NI handling our calls means our services are largely unaffected during this uncertain time.
Tech Client
Hub NI (formerly MPL Contact Belfast) have assisted us with our calls since 2005. With four busy branches and staff often leaving the office at short notice to carry out valuations and viewings, we rely on calls overflowing to Hub NI when we have busy spells and we would otherwise struggle to handle them ourselves. Hub NI also take calls when our offices are closed meaning tenants and landlords can easily avail of our extensive property management services. Our business has grown substantially over the last decade based on exceptional customer service and we consider Hub NI to be an important part of the service we offer our clients.
Real Estate Client
We have worked with Paul and his team for 10 years and have always found them to be professional in all aspects of the service they provide us, to the extent that we look upon them as an extension of our Customer Service Team. Irrespective of the number of calls that they have to handle, predominantly after hours, we get great customer feedback and our Brand values are maintained with each customer. Flexibility and quality of call handling is paramount Hub NI certainly provide this.
Energy & Utilities Client
We have worked with Hub NI (formerly MPL Contact Belfast) since July 2014. Being able to overflow our office calls when our team are busy, and handle all our calls when our offices are closed, has been hugely beneficial to ensure our clients receive prompt, professional service at all times. Our studio is currently closed with our team working from home during the Covid-19 pandemic, and having Hub NI handling our calls means our services are largely unaffected during this uncertain time.
Tech Client
Hub NI (formerly MPL Contact Belfast) have assisted us with our calls since 2005. With four busy branches and staff often leaving the office at short notice to carry out valuations and viewings, we rely on calls overflowing to Hub NI when we have busy spells and we would otherwise struggle to handle them ourselves. Hub NI also take calls when our offices are closed meaning tenants and landlords can easily avail of our extensive property management services. Our business has grown substantially over the last decade based on exceptional customer service and we consider Hub NI to be an important part of the service we offer our clients.
Real Estate Client
We have worked with Paul and his team for 10 years and have always found them to be professional in all aspects of the service they provide us, to the extent that we look upon them as an extension of our Customer Service Team. Irrespective of the number of calls that they have to handle, predominantly after hours, we get great customer feedback and our Brand values are maintained with each customer. Flexibility and quality of call handling is paramount Hub NI certainly provide this.
Energy & Utilities Client
We have worked with Hub NI (formerly MPL Contact Belfast) since July 2014. Being able to overflow our office calls when our team are busy, and handle all our calls when our offices are closed, has been hugely beneficial to ensure our clients receive prompt, professional service at all times. Our studio is currently closed with our team working from home during the Covid-19 pandemic, and having Hub NI handling our calls means our services are largely unaffected during this uncertain time.
Tech Client