Hub NI Careers
We are passionate about delivering exceptional customer service solutions that support businesses across Northern Ireland and beyond.
As we continue to grow, we’re always looking for talented individuals to join our team and help us provide the best service to our clients.
Current Job Openings
Explore exciting opportunities to join our team and make a real impact. We offer a variety of roles with flexible hours, career development, and the chance to work with innovative technology in a supportive environment.
Customer Service Advisor
We are looking for dedicated individuals to join our team as Customer Service Advisors. This role is ideal for those with a passion for delivering excellent customer experiences while managing inbound call activities.
- Full-time & Part-time
- Permanent
- Daytime, evening, weekend, and overnight shifts available
- Holywood, Co. Down, Northern Ireland (or remote options depending on role)
Your Responsibilities
- Answering inbound calls and handling customer inquiries across multiple channels.
- Acting as a representative for our clients, delivering professional, friendly, and efficient services.
- Triaging calls, escalating issues when needed, and ensuring messages are taken accurately and with clarity.
- Maintaining a high standard of customer interaction, positively promoting client services and products.
- Using available resources to resolve customer inquiries quickly and effectively.
Skills & Qualifications
- Previous customer service experience is essential.
- Proficiency with PC skills, particularly being able to type while speaking with customers.
- Strong communication skills with a confident, clear, and friendly telephone manner.
- Ability to listen effectively, resolve problems using initiative, and make informed decisions.
- Flexibility with working hours to meet our 24/7 operational needs.
Expected Start Date: Immediate
Salary: Competitive, based on experience
