Constant Innovation
In 1999 we expanded the company’s capabilities to include 24/7 helpdesk support and cost-effective outsourced solutions. By 2011, as our services evolved, we rebranded to mplContact Belfast to reflect our broader customer support offerings. In 2024, we became Hub-NI while enhancing our services with the latest innovations in customer experience technology.
To be a trusted partner for organisations that rely on high-quality customer support services.
To drive sustainable growth by continually expanding our capabilities and investing in customer experience innovation.
To set the standard for reliable, secure, and responsive helpdesk and contact centre solutions.
To combine skilled people and smart technology to deliver consistent, high-value service for every client and customer.
To be recognised as a leading provider of resilient, scalable, and innovative customer support solutions across essential and commercial sectors.
An Extension Of Your Team
At Hub NI, we don’t work like a typical outsourced provider, we act as an extension of your team. We take the time to understand your organisation, your processes, and your customers, so every call is handled in line with your standards and your brand.
Our people are trained on your procedures, escalation paths, and service priorities, ensuring accurate triage, consistent communication, and reliable handover to your teams. We combine skilled staff with modern customer experience technology to deliver a resilient, high-quality service, even during peak demand.
We don’t just answer calls, we represent your service and work in partnership with you to continuously improve it.
We’re Local
With a 100% Northern Ireland based team, we understand your local business needs.
Fast, Flexible Setup
Hassle-free setup and flexible plans that can be scaled up or down as you grow.
24/7 Availability
Round-the-clock availability with zero compromise and omni-channel support.
People & Technology Working Together
We combine skilled, well-trained people with modern customer experience technology.
Company Evolution
Today, we provide a full omni-channel customer support suite, seamlessly integrating voice, SMS, email, WhatsApp, live chat, and social media with clients’ systems via APIs. As a trusted outsourcing partner, we continue to combine people-first service with smart tools, ensuring every customer interaction is handled with professionalism, efficiency, and a personal touch.
Proven Results, Trusted By Leading Businesses
From high call volumes to critical first-contact resolution, our numbers show the impact of reliable, people-first call handling.
Trusted By Leading Businesses Across Northern Ireland
What People Say
For 35+ years, we’ve supported businesses with flexible, people-first call handling, from start ups to established brands.