Trusted By Leading Businesses Across Northern Ireland
Virtual Reception
An efficient way to manage incoming calls without the need for an in-house receptionist, our virtual receptionists are available 24/7 to answer calls in your name, route inquiries to the appropriate departments, take messages, schedule appointments and provide customer support to help you maintain a professional image and ensure no calls are missed.
Call Answering In Your Business Name
Personalised greetings and scripts, answered by real people who sound like part of your team.
Message Taking & Call Routing
Detailed message recording, with updates via SMS or email and optional call transfers.
Diary Management & Appointment Booking
We can integrate with your systems to book appointments on your behalf.
Overflow & Out-of-Hours Cover
Seamless support when you're unavailable, including weekends and holidays.
Bespoke Call Escalation Paths
Seamless support when you're unavailable or office is closed, including evenings, weekends and holidays, 24/7/365
Quick Setup, No Long-Term Contracts
Hub NI can have your service up and running quickly, with setup typically completed within days, depending on your requirements and system integration needs.
Seamless Call Handling
We ensure that every caller is greeted by a friendly voice using real people to make a welcoming first impression and provide personalised interactions.
No Missed Enquiries
Every call is answered professionally ensuring nothing important is missed.
Improved Customer Experience
Delivers a faster and more reliable service, strengthening relationships and brand loyalty.
Faster Response Times
Handles multiple enquiries instantly, reducing wait times and call queues.
Reduced Pressure On Teams
Takes care of routine and repetitive tasks resulting in better productivity.
Cost Effective Growth & Flexibility
Manages peaks in enquiries without the need for extra staff.
Who We Help
Hub NI delivers tailored contact centre solutions across a wide range of sectors - providing the flexibility and expertise to meet each industry’s unique communication needs.
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AI Powered
Virtual Assistant
Our virtual assistant provides friendly responses that sound like your team as a standalone service, or alongside our local call agents for a completely seamless caller experience.
Explore this Solution
Any Questions? We’ve Got This
If you’re thinking it, someone already asked it and we’ve answered it here.
How quickly can it be set up?
The set up of the service largely depends on the complexity of what you want us to do for you. A basic service can normally be set up, with us handling the calls within a couple of days. A more complex solution might require more consultation to document the process, more time to build the call application and slightly more agent training time. Get in touch to find out how quickly we can start assisting with your calls.
How much will it cost?
The cost of the service largely depends on the amount of work we do for you. If we handle more calls, the service will cost more. What value might you put on a missed call? For a quotation, please get in touch and we will be able to give you a quote based on your specific requirements.
How do you know how to handle my calls?
Every one of our clients is assigned a 02890 DDI number. When a call is diverted to a client’s specific DDI number, the call is presented to one of our experienced call handling agents along with the call application which is presented on their screen. Every client’s call application is designed, developed and agreed by our client with prompts, warnings and on-screen features to select; meaning the bespoke application makes the decisions of the call, leaving the agent to focus on the soft skills.
Where are my calls handled?
Our calls are handled in our contact centre in Holywood, Co Down. Our Disaster Recovery contingency plan allows our whole team to be deployed as homeworkers if necessary.
Do you provide other contact centre services?
As well as basic virtual receptionist services, we provide complex helpdesk and support desk solutions. Companies can outsource this function, either entirely or just out of hours and our agents can handle calls, tele-fix where appropriate, prioritise and escalate calls to on-call personnel based on skill set/location/other factors. Our services do not just include calls; we provide a multimedia suite handling emails, faxes, SMS messages, social media contact also. We provide order lines and sales lines on a 24/7 basis as many of our clients understand the importance of maximising every sales opportunity whenever it suits their customers. Lone working helpdesk solutions are provided to many of our clients ensuring their staff are always safe when working on their own.
Do I need to sign up to a lengthy contract?
No, one month’s notice is all that is required and you can remove your call divert at any time. There really is no reason not to trial the service for a month to see how it can help your business.
Need more details? We’re happy to help.
What People Say
Our clients span a wide range of industries, but they all share one thing in common, trust in Hub NI to represent their brand with professionalism, reliability, and care.
Why Choose Hub NI?
Choose Hub NI for trusted expertise, 24/7 reliability, and a proven record of delivering exceptional customer communication across every channel.
We’re Local
Hub NI connects businesses with their customers through expert, always-on communication, blending human service and intelligent technology for outstanding results, all based from our HQ in Northern Ireland.
Fast, Flexible Setup
Quick to deploy, easy to adapt, Hub NI’s fast, flexible setup gets your business connected without delay.
24/7 Availability
Always on, always responsive, Hub NI’s 24/7/365 availability ensures no call or message goes unanswered.
Cost Effective
Our cost-effective outsourcing model helps businesses reduce overheads while maintaining exceptional customer experience.
Human & Smart Technology
HUB NI blends skilled professionals with next-generation AI and automation, delivering smarter, faster, and more consistent customer interactions.
Global Hub Connectivity
We bridge international communication, helping local businesses reach global customers while enabling global brands to connect seamlessly with the UK and Ireland.