Sectors
Support for Facilities Management Teams
When urgent issues arise outside standard hours, call volumes increase, or internal teams are stretched, Hub NI provides a reliable helpdesk and communication layer to keep service requests moving and stakeholders informed.
We act as an extension of your team, helping facilities management providers log issues accurately, prioritise critical calls, escalate incidents appropriately, and maintain professional communication across every stage of the process.
From reactive maintenance enquiries and emergency call handling to occupier updates and contractor coordination, our service is designed to reduce pressure on internal teams while supporting service quality, responsiveness, and operational control.
Tailored Escalation Workflows
We create bespoke call handling and escalation processes to ensure urgent issues are directed to the right person or team without delay.
24/7 Helpdesk & Call Handling
We create bespoke call handling and escalation processes to ensure urgent issues are directed to the right person or team without delay.
Corporate Member of IWFM
As a Corporate Member of the Institute of Workplace and Facilities Management, Hub NI aligns with recognised industry standards and brings an informed understanding of the operational demands placed on FM providers.
Support Across Contracts, Sites, and Portfolios
Whether you manage a single contract, multiple locations, or a wider property portfolio, we provide a flexible support model tailored to your operation.
Seamless System Integration
We can work within your CAFM, CRM, job management, or work order systems to log, update, and track service requests directly within your existing platforms.
Our Solutions
The Right Call Handling Solution For You
Hub NI delivers flexible, high-quality communication solutions designed to enhance customer experience and support your business goals.
Benefits For Facilities Management Companies
Hub NI delivers round-the-clock call handling and helpdesk management for facilities providers, ensuring maintenance requests, emergencies, and service calls are handled promptly and efficiently, day or night.
Faster Issue Resolution
We design tailored call escalation workflows to ensure urgent or critical issues are directed to the right team instantly, minimising downtime and maintaining service continuity.
Better Team Coordination
Keep your teams aligned across sites, departments, and shifts with a single, reliable communication hub. Engineers and contractors receive clear, accurate job details without confusion.
Never Miss A Critical Call
24/7 availability ensures tenants, residents, and clients are informed at all times with timely, professional responses.
Improved Client Satisfaction
Professional, consistent communication keeps clients informed and confident.
Reduced Admin Workload
Free up your internal teams by handling call logging, updates, and follow-ups.
Grow Without Hiring More Staff
Manage busy periods, multiple locations or sites without hiring extra internal staff.
Our Clients
What People Say
For 35+ years, we’ve supported businesses with flexible, people-first call handling, from start-ups to established brands.
Inside Hub-NI
Expert Insights
Learn how Hub NI helps organisations strengthen their competitive edge and see where we’re heading next.
Any Questions? We’ve Got This
If you’re thinking it, someone already asked it and we’ve answered it here.
Can you manage 24/7 helpdesk operations?
Yes. Hub NI provides full 24/7 helpdesk and call handling support, ensuring maintenance requests, emergencies, and service calls are answered and actioned at any time of day or night.
Do you understand the specific needs of facilities management providers?
Absolutely. Proving Helpdesk services for many years, and as a corporate member of the Institute of Workplace and Facilities Management (IWFM), Hub NI is experienced in supporting FM providers with time-critical, service-driven communication.
Can you handle emergency calls or critical escalations?
Yes, we design bespoke escalation paths to ensure high-priority calls are routed instantly to the right contact or team, reducing downtime and maintaining response efficiency.
Can you integrate with our CAFM or job management systems?
We can. Hub NI integrates with leading CAFM, CRM, and work order systems, allowing our team to log, track, and update service requests directly within your existing workflow.
How do you ensure service requests are managed accurately?
Our trained agents follow clearly defined processes and escalation procedures, with real-time reporting and performance monitoring to ensure every call and request is managed precisely.
What types of FM providers do you work with?
Hub NI supports a wide range of FM clients, from property maintenance and cleaning contractors to national facilities management networks, providing professional communication that keeps operations running smoothly.
Need more details? We’re happy to help.