Sectors
SaaS & Technology
SaaS companies build great products - but great products still need great support. Whether a user can't complete onboarding, has a billing question, or needs help at 11pm on a Sunday, they expect someone to answer. Hub NI makes sure someone does.
We provide tailored call handling and digital support built entirely around your SaaS business - your systems, your processes and your customers. No off-the-shelf packages. Whether you want all calls handled by our experienced live agents, a fully automated Hub AI solution, or a combination of both, we configure the right service for you.
Hub Integrate connects us directly to your CRM, helpdesk and messaging tools - so every interaction is logged, routed and visible in real time. From first-line triage and out-of-hours cover to onboarding support and multi-channel digital handling, we become a seamless extension of your customer success team.
A Service Built Around Your Business, Not the Other Way Round
We take time to understand how your team works, what your customers need and what good looks like for you - then build a service that fits, not a template you have to adapt to.
Live Agents, Hub AI, or Both - You Decide
Some clients want every call handled by a real person. Others want intelligent automation for routine queries, with live agents for anything complex. We offer all options and help you find the right balance for your business.
Integrated With Your Stack From Day One
Hub Integrate connects us to Salesforce, HubSpot, Zendesk, Intercom, Slack, Microsoft Teams and more - in real time, on every call, logging interactions directly into your own systems.
Reduce Churn at the Onboarding Stage
We handle getting-started calls and trial support, reducing drop-off at the point where new users need the most help. Your product does the work; we make sure your customers can reach someone when they need to.
Live in Days, Not Months
No lengthy procurement. Most SaaS accounts are fully configured and live within days of contract sign-off - we handle everything from Knowledge Base build to agent training.
Our Solutions
The Right Call Handling Solution For You
Smart, scalable and entirely bespoke - Hub NI's solutions are built around the way your SaaS business works, not the other way round.
Benefits For SaaS & Technology Companies
Trusted by SaaS and technology businesses to keep customers connected, support teams lean and every interaction logged where it needs to be.
A Service Shaped Around You
No two SaaS businesses work the same way. We invest time upfront to understand your product, your customers and your processes - then build a call handling service that fits your operation precisely. You won't be adapting to us; we'll be adapting to you.
Live Agents, Hub AI or a Blend - Your Choice
We don't push one approach. Some clients want every call handled by an experienced live agent. Others benefit from Hub AI managing routine queries automatically, with agents handling anything more complex. We present the options, help you decide, and deliver whichever model works best
Real-Time Integration With Your Systems
Every call we handle flows directly into your CRM, helpdesk or team tools via Hub Integrate - Salesforce, HubSpot, Zendesk, Intercom, Slack, Microsoft Teams and more. No manual logging, no delays, no data gaps between your call handling and your internal systems.
24/7 Coverage Without the Overhead
Round-the-clock support at a fraction of the cost of building an in-house team. We cover your out-of-hours, overflow and peak periods - scaling up when your user base grows, pulling back when volumes are lower. You stay lean; your customers always get through.
Fewer Lost Customers at the Onboarding Stage
The first few days after sign-up are when SaaS customers are most likely to need help - and most likely to churn if they can't get it. We handle onboarding and trial support calls, making sure new users can always reach someone who knows your product and can help them get value from it quickly.
Complete Visibility and Reporting
Bespoke reporting gives your team full visibility of call volumes, query types, resolution rates and peak periods - turning every interaction into insight you can act on. You always know what's happening, without having to manage the calls yourself.
Our Clients
What People Say
Hear from the businesses that trust Hub NI to represent their brand and deliver outstanding customer communication every day.
Inside Hub-NI
Expert Insights
Discover how SaaS and technology businesses use bespoke call handling to keep customers connected, reduce churn and free their teams to focus on growth.
Any Questions? We’ve Got This
If you’re thinking it, someone already asked it and we’ve answered it here.
Do you offer a bespoke service, or is it one-size-fits-all?
Everything we do is bespoke. Before we go live, we spend time understanding your product, your customers, your processes and what good looks like for your business. Your call process document, Knowledge Base, escalation rules, reporting format and agent training are all built specifically for you - nothing is templated.
Do all calls have to go through Hub AI, or can we have live agents only?
Entirely your choice. Some of our SaaS clients want every call handled by an experienced live agent - and that's exactly what we provide. Others find value in Hub AI managing routine, repetitive queries automatically, with live agents handling anything more complex. We'll present both options clearly, help you decide what fits, and deliver it.
How quickly can you go live?
Most accounts are live within 3–5 business days of contract sign-off. We handle all configuration, agent training, Knowledge Base build and testing. You divert your calls or connect your channels - we handle the rest.
Which systems can you integrate with?
Hub Integrate connects with all major platforms including Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Jira Service Management, Microsoft Teams and Slack. If you use a different platform, speak to us - we can often connect via API. Every interaction is pushed into your systems in real time.
How does pricing work?
We use a transparent, activity-based pricing model - a monthly fee covering your bespoke service configuration, plus interaction charges based on actual usage. No hidden fees. We provide a tailored quote once we understand your volumes and requirements.
Need more details? We’re happy to help.