Trusted By Leading Businesses Across Northern Ireland
Hub AI Virtual Assistant
The Hub AI Virtual Assistant is an intelligent, always available support solution designed to improve customer service without losing the human touch. It handles routine questions and enquiries, books appointments and provides instant responses. When empathy or problem solving is required, the assistant seamlessly hands over to Hub NI's trained agents. Hub AI is ideal for high volume, routine or transactional enquiries. Route calls to live agents at Hub NI for enquiries requiring personality, empathy or complexity.
Instant Hybrid Call Answering
Provides immediate responses 24/7 with seamless handover's to human agents if needed.
Appointment Booking & Requests
The AI Virtual Assistant can handle appointment bookings, call back requests and service enquiries.
Supports Multiple Channels
Works across voice and digital messaging such as Web Chat, Whatsapp, SMS and Social Media for consistent support.
Removes Language Barriers
The Hub AI Assistant can support multiple languages for global customers and to improve inclusivity of your offering.
Reduced Pressure On Internal Teams
Filters non-urgent enquiries so teams can focus on strategic, high value work.
Provides Business Insights
Tracks enquiry trends and lead sources.
Listen to Demo Call
Listen to how our virtual assistant handles routine questions and enquiries, books appointments and provides instant responses all with a human touch.
A competitive edge
A Virtual AI Assistant improves efficiency, responsiveness and scalability, providing a better customer experience.
Always On Multilingual Support
Provides 24/7 support in multiple languages, ensuring enquiries are captured and responded to at any time.
Reduction In Wait Times
Delivers instant answers and support, reducing wait times and improving experience.
Reduced Operational Pressure
Handles routine tasks so internal teams can focus on higher-value work.
Scalable Without Extra Headcount
Easily manages peaks in demand without the cost of hiring or training staff.
Consistent On Brand Communication
Delivers accurate, approved responses every time.
Improved Lead Capture & Conversion
Ensures no enquiry or opportunity is missed.
Who we help
Whether you're booking appointments, managing leads, or handling urgent enquiries, we tailor our service to how your sector works.
View All SectorsAny questions? We’ve got this
If you’re thinking it, someone already asked it and we’ve answered it here.
Is AI support right for our business?
Hub AI support works best in sectors with high enquiry volumes, repeat or routine questions, or the need for fast, always on responses. We can support Professional Services, Healthcare & Medical Services, Retail & E Commerce, Utilities & Energy, Technology & IT, Public Sector, Facilities Management and Hospitality, Travel & Tourism.
When is AI not appropriate?
AI support isn't right for every interaction. That's why we offer it alongside trained human agents. Highly emotional or sensitive situations, complex and bespoke requests, high risk & regulated decisions and relationship critical conversations will all be handled by our human agents.
Is Hub AI multilingual?
Yes. Hub AI supports multiple languages, helping businesses engage global customers confidently.
Is Hub AI available 24/7
Yes. Just live our like agents at Hub NI, Hub AI operates around the clock, ensuring enquiries are answered and captured at any time.
How secure is Hub AI?
All data is handled securely and in line with GDPR and industry best practices, with robust privacy and security controls in place.
Will AI replace our staff?
No. AI is designed to support teams, not replace them. It handles repetitive tasks so people can focus on complex, sensitive, or high-value interactions.
Will customers accept AI support?
Yes, when implemented correctly. Customers value fast answers and clear routes to a human when needed. Chat to our team to explore how this might work in your organisation.
Will AI sound natural and on brand?
Yes. AI is customised to your brand tone, language, and messaging.
Is AI safe to use in a healthcare setting?
Yes. AI support is designed specifically for non-clinical tasks and follows strict data protection and governance standards.
How does AI know what to say?
AI is configured using approved practice information, policies, and scripts, ensuring accurate and consistent responses. Hub AI is flexible and you can decide what knowledge base it uses and any guardrails you want to use to guide the responses a specific path.
How does AI handle urgent or emergency enquiries?
AI follows strict rules to signpost urgent or emergency cases to live agents or to appropriate services immediately.
Need more details? We’re happy to help.
What People Say
Our clients span a wide range of industries, but they all share one thing in common, trust in Hub NI to represent their brand with professionalism, reliability, and care
Why Choose Hub NI?
Businesses choose Hub NI because we combine people, process, and technology to provide responsive, results-driven customer support that strengthens client relationships.
We’re local
Locally based, globally connected, Hub NI delivers professional contact centre solutions from the heart of Northern Ireland.
Fast, flexible setup
With Hub NI, setup is simple, we tailor every solution to your needs and get you operational fast.
24/7 availability
Always on, always responsive, Hub NI’s 24/7/365 availability ensures no call or message goes unanswered.
Cost effective
Our cost-effective outsourcing model helps businesses achieve operational efficiency without compromising customer experience.