Trusted By Leading Businesses Across Northern Ireland
An Extension Of Your Team
We’re different because we don’t just provide contact centre services, we become an extension of your team, representing your brand with care, consistency, and professionalism.
We’re Local
With a 100% Northern Ireland based team, we understand your local business needs.
Fast, Flexible Setup
Hassle-free setup and flexible plans that can be scaled up or down as you grow.
24/7 Availability
Round-the-clock availability with zero compromise and omni-channel support.
Cost Effective
We offer call volume based pricing with no long-term contracts or hidden fees.
Our Story
Hub NI’s story began in 1996 in Belfast, when we first operated under The Message Pad group. Today, we’ve grown into a forward-thinking, independent contact centre partner, combining people, technology, and experience to deliver professional support around the clock.
Proven Results, Trusted By Leading Businesses
Our impact is reflected in every conversation, helping businesses build trust, loyalty, and long-term customer satisfaction through exceptional service.
Trusted By Leading Businesses Across Northern Ireland
How It Works
Getting started is quick and hassle-free, we’ll guide you through the setup process, and your account can be up and running in just a few days.
Initial Meeting
After an initial meeting to discuss your requirements the process for the service and the quotation which will be confirmed.
Build Application
Once the quotation is agreed we will build your call application based on your specific requirements tailored for your company.
Launch
After a demo of the process and training of our team we set a go live date then issue instructions on how to divert your calls.
What People Say
Our clients say it best. Discover how Hub NI’s reliable, high-quality support has made a measurable difference for organisations across multiple sectors.
Any Questions? We’ve Got This
If you’re thinking it, someone already asked it and we’ve answered it here.
What does Hub NI do?
Hub NI provides professional outsourced contract centre services including out-of-hours (OOH) and overflow call handling, helpdesk, and escalation services for organisations that need reliable, high-quality customer contact outside normal business hours.
What types of calls do you handle?
We handle a broad range of inbound calls, including, urgent and emergency requests, customer and tenant enquiries, service requests and fault reporting, escalations and on-call dispatch, general enquiries and triage and overflow and peak-time call handling.
Do you only provide out-of-hours services?
No. While out-of-hours support is a core part of what we do, we also provide, overflow call handling during busy periods, business continuity and incident support, holiday and planned shutdown cover, flexible cover during peaks, projects, or transitions.
How quickly can you get us up and running?
Our onboarding process is fast and efficient, allowing most clients to go live within a few days of agreement and setup confirmation.
Can you handle overflow calls during busy times?
Yes, Hub NI can seamlessly handle overflow calls during busy periods, ensuring your customers always receive a prompt, professional response.
How do you ensure call quality?
We operate a structured quality assurance framework that includes, call monitoring and quality checks, ongoing coaching and training, clear scripts and workflows agreed with each client, performance reviews and continuous improvement, audit trails and case reviews where required.