Trusted By Leading Businesses Across Northern Ireland
Sales & Order Handling
Sales & Order Handling ensures every customer enquiry is answered promptly and every order is processed accurately. Acting as an extension of your business, we manage the full sales journey, from answering questions and guiding purchasing decisions to placing orders and confirming details. By combining skilled agents with efficient processes, we help businesses capture more sales, reduce errors, and deliver a smooth, professional buying experience for every customer.
Managing Enquiries From Start To Finish
Answering calls, emails, or messages promptly and professionally.
Guiding Customers Through Their Purchase
Providing product or service information and helping customers make informed decisions.
Processing Orders Accurately
Taking orders, confirming details, and ensuring correct entry into your systems.
Upselling & Cross-Selling
Identifying opportunities to add value through relevant add-ons or upgrades.
Handling Payments & Confirmations
Managing secure payment steps and sending order confirmations.
Order Tracking & Follow-Up
Providing updates, resolving issues, and ensuring customer satisfaction after purchase.
Capture More Sales
Every enquiry is answered promptly, reducing missed opportunities and abandoned orders.
Never Miss A Sales Enquiry
Turn every enquiry into an opportunity.
Enhanced Customer Experience
Customers receive fast, friendly, and knowledgeable support throughout the buying journey.
Increased Average Order Value
Skilled agents identify upsell and cross-sell opportunities where appropriate.
Reduced Costs
Free up your team from handling routine sales tasks without the expense of hiring additional staff.
Scale With Demand
Handle peak periods, campaigns, and seasonal spikes without disruption.
Extended Sales Coverage
Captures sales when competitors may be unavailable.
Who We Help
Hub NI delivers tailored contact centre solutions across a wide range of sectors - providing the flexibility and expertise to meet each industry’s unique communication needs.
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AI Powered
Virtual Assistant
Our virtual assistant provides friendly responses that sound like your team as a standalone service, or alongside our local call agents for a completely seamless caller experience.
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Any Questions? We’ve Got This
If you’re thinking it, someone already asked it and we’ve answered it here.
Can you capture leads and take orders on our behalf?
Yes. Our trained agents capture sales enquiries, qualify leads, and take orders accurately using your pricing, scripts and processes.
How do you qualify sales enquiries?
We follow agreed qualification criteria, asking the right questions to assess needs, urgency and suitability before passing on the qualified leads to your team.
Can you integrate with our CRM or order systems?
Yes. We can work with your existing CRM, order management, or booking systems to ensure seamless data capture and real-time updates.
Do I need to sign up to a lengthy contract?
No, one month’s notice is all that is required and you can remove your call divert at any time. There really is no reason not to trial the service for a month to see how it can help your business.
How quickly can you get us up and running?
Quick to launch and easy to integrate, Hub NI’s onboarding process gets your service live fast, so you can start seeing results sooner.
Can you handle overflow calls during busy times?
Acting as an extension of your team, Hub NI handles overflow calls efficiently during busy periods to keep your customers connected and satisfied.
Need more details? We’re happy to help.
What Our Clients Say
We’re proud of the partnerships we build. Our clients’ feedback reflects the trust, care, and consistency we bring to supporting their businesses.
Why Choose Hub NI?
Choosing HUB NI means partnering with a team that understands how to turn customer enquiries into revenue while delivering a seamless buying experience.
We’re Local
Locally based, globally connected, Hub NI delivers professional contact centre solutions from the heart of Northern Ireland.
Fast, Flexible Setup
Quick to launch and easy to adapt, our fast, flexible setup ensures your customer support is live within days, not weeks.
Always Available
We capture sales opportunities during busy periods, after hours, and when your team is unavailable.
People-First Sales Approach
Our trained agents represent your brand professionally, building trust and guiding customers confidently through every purchase.
Proven Experience
With decades of experience supporting businesses across multiple industries, we know how to manage sales conversations that convert.
Accurate, Efficient Order Processing
We ensure every order is handled correctly, reducing errors, delays, and customer dissatisfaction.