Trusted By Leading Businesses Across Northern Ireland
Managed Helpdesk
Hub NI's Managed Helpdesk is a fully outsourced support service that manages your inbound calls from first contact right through to final resolution. Our agents triage every enquiry, tele-fix straightforward issues on the spot and escalate complex cases to your on-call team - logging every update along the way so nothing falls through the cracks. With real-time CRM integration, bespoke escalation paths and 24/7 availability, we don't just answer your support calls - we manage them end to end, acting as a seamless and professional extension of your team.
First-Line Customer & Business Support
Hub NI acts as the first point of contact, professionally handling customer and internal enquiries on your behalf.
Multi-Channel Enquiry Management
Support across phone, email, and digital channels to ensure no request is missed.
Ticket Logging, Tracking & Escalation
All issues and requests are logged accurately, prioritised, and escalated using agreed processes.
Sales & Service Request Support
Handling sales-related enquiries, order queries, and service requests alongside support issues.
Flexible, Scalable Coverage
Easily scale support during busy periods, campaigns, or business growth without added overhead.
Reporting & Service Insights
Clear reporting on volumes, response times, and trends to support informed decision-making
24/7, 365-Day Support
Always-on helpdesk coverage ensures enquiries, issues, and service requests are handled promptly at any time.
Faster Issue Resolution
Clear logging, prioritisation, and escalation processes help resolve problems efficiently.
Consistent, Professional Service
Every interaction is handled by trained agents delivering a professional experience.
Improved Customer or User Satisfaction
Prompt, accurate responses build trust, confidence, and a positive service experience.
Reduced Pressure On Internal Teams
Free your staff to focus on core operations while HUB NI manages day-to-day support enquiries
Cost-Effective
Gain a full helpdesk function without the overheads of recruitment, training, and infrastructure.
Support For Continuous Improvement
Gain visibility into enquiry volumes, response times, and trends to support continuous improvement.
Who We Help
Hub NI delivers tailored contact centre solutions across a wide range of sectors - providing the flexibility and expertise to meet each industry’s unique communication needs.
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AI Powered
Virtual Assistant
Our virtual assistant provides friendly responses that sound like your team as a standalone service, or alongside our local call agents for a completely seamless caller experience.
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Any Questions? We’ve Got This
If you’re thinking it, someone already asked it and we’ve answered it here.
What types of support requests can the helpdesk handle?
We manage a wide range of requests, including customer queries, service issues, technical support, account queries, fault logging, and general helpdesk enquiries, tailored to your business.
How are tickets logged and managed?
All requests are logged, categorised, prioritised, and tracked through a structured ticketing system, ensuring nothing is missed and every issue is followed through to resolution.
How do you handle escalation?
Urgent or complex issues are escalated based on agreed SLAs and workflows, ensuring the right people are involved at the right time.
Can the helpdesk support multiple channels?
Yes. We provide support across phone, email, live chat, and digital channels, ensuring a consistent experience regardless of how customers get in touch.
How quickly can you get us up and running?
Quick to launch and easy to integrate, Hub NI’s onboarding process gets your service running smoothly, fast.
Do you offer out of hours and overflow support?
Yes. We provide out of hours, overflow, and peak-time support to maintain service levels during busy periods.
Need more details? We’re happy to help.
Hear From Our Clients
Our clients span multiple industries, but they all share one thing - trust in Hub NI to represent their brand with professionalism, reliability, and care.
Why Choose Hub NI?
Businesses choose Hub NI because we combine local people, technology, and 35 years experience to deliver responsive, results-driven customer support that strengthens client relationships.
We’re Local
Locally based, globally connected, Hub NI delivers professional contact centre solutions from the heart of Northern Ireland.
Fast, Flexible Setup
Quick to launch and easy to adapt, our fast, flexible setup ensures your customer support is live within days, not weeks.
24/7 Availability
Always on, always responsive - Hub NI’s 24/7/365 availability ensures no call or message goes unanswered.
Cost effective
Our cost-effective outsourcing model helps businesses achieve operational efficiency without compromising customer experience.
Multi Channel Support
Phone, email, live chat and ticketing managed from one central hub providing your company with a consistent service.
Human & Smart Technology
We offer a hybrid solution without compromising service quality.